This policy applies to recruiter packages, job-posting services, featured listings, subscriptions, career services, and other digital services purchased from HerJobsBD.

HerJobsBD provides digital services, so there are no physical products to return.

You may request cancellation before a paid package or service is activated. A request should include the account details, order or transaction ID, payment date, purchased service, and reason for cancellation.

• A duplicate payment was successfully charged.
• A verified technical failure prevented HerJobsBD from delivering the purchased service.
• HerJobsBD cancelled the service before delivery.
• A refund is required by applicable law or a written service agreement.

Every claim is reviewed against payment records, service status, package terms, and applicable requirements.

• The service was activated, used, published, delivered, or partly delivered.
• A listing was rejected or removed because it breached platform rules or applicable law.
• The customer changed their mind after service activation.
• An available service was not used during its validity period.
• Incorrect customer information caused the service issue.
• A bank or gateway delay occurred after HerJobsBD successfully processed the transaction.

Email enquiry@herjobsbd.com within 7 calendar days of the payment or service issue.

• Your full name and account email or phone number.
• Order or transaction ID and payment date.
• The purchased package or service.
• A clear explanation and any supporting evidence.

Incomplete claims may take longer because HerJobsBD must obtain the missing information before review.

After HerJobsBD receives a complete and valid claim, we will review it and complete any approved refund within 7-10 working days.

Approved refunds are normally returned to the original payment method. A bank, card issuer, mobile financial service, or payment gateway may need additional time to display the amount.

Submitting a claim does not guarantee approval. If you disagree with a decision, reply with additional evidence so the case can be reviewed. Contact support before raising a payment dispute so HerJobsBD has an opportunity to investigate and respond.